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Refund policy

We appreciate your business and want you to be completely satisfied with your Ferree’s Tools purchase. Please review the following policy before requesting a return.

Return Authorization Required

All returns require a Return Merchandise Authorization number, also known as an RMA number.

Before returning any product, contact our customer service team to receive an RMA number and return instructions. Returns sent without prior authorization may not be accepted or processed.

Returns Within 30 Days

Eligible standard products returned within 30 days of the invoice date may qualify for a full refund.

Returned items should be in acceptable condition and include all original parts and components. Refund eligibility will be determined after the returned product has been received and inspected.

Returns After 30 Days

Returns made more than 30 days after the invoice date may be subject to a restocking fee.

The restocking fee will be determined based on:

  • The original order amount
  • The condition of the returned item
  • The age of the item
  • The amount of time since the invoice date

180-Day Return Limit

Returns are not accepted more than 180 days after the original invoice date.

Custom and Specially Manufactured Products

Products manufactured according to a customer’s specifications that are not standard Ferree’s Tools products cannot be returned or refunded.

Please confirm all specifications and order details before approving a custom product.

Product Inspection and Refund Approval

All returned products will be inspected after they are received. Ferree’s Tools reserves the right to reduce or deny a refund based on the condition of the item, missing components, damage, age or eligibility under this policy.

Approved refunds will be issued after the return has been received, inspected and processed.

Tool Warranty

Standard tools manufactured by Ferree’s Tools are warranted to be free from defects for one year.

At our discretion, an eligible tool may be repaired or replaced. The tool must be returned to Ferree’s Tools for the warranty to be valid.

Please contact our office before returning a tool for warranty evaluation. An RMA number may be required.

Refused Shipments

If an order is refused and returned to Ferree’s Tools by the carrier, any approved refund will be reduced by the cost of return postage and applicable carrier charges.

If the refused package is not returned to Ferree’s Tools, a refund cannot be issued. This applies to domestic and international shipments.

Request a Return

To request an RMA number or ask questions about a return, contact:

Ferree’s Tools Inc.
1477 E Michigan Avenue
Battle Creek, MI 49014

Phone: 269-965-0511
Toll-Free: 800-253-2261
Email: customerservice@ferreestoolsinc.com
Business Hours: 8:00 AM–3:00 PM